Accessibility Statement

1. What we aim for

El Badi Palace aims to meet WCAG 2.1 Level AA. That is the standard referenced by EN 301 549, which is the harmonised standard supporting the European Accessibility Act (Directive (EU) 2019/882) — the law that has applied to consumer e-commerce services in the EU since 28 June 2025.

This statement is a description of the current state, not a claim of perfection. Where we fall short we would rather say so here than have you discover it at checkout.

2. What is in place

• Every interactive control is reachable and operable by keyboard, with a visible focus outline that meets the 3:1 contrast requirement against its background.
• Body text meets a 4.5:1 contrast ratio, and text over photography sits on a scrim with a measured floor rather than an assumed one.
• Animation is wrapped in prefers-reduced-motion, so an operating-system setting removes it rather than merely shortening it.
• The site is fully usable at 320px width and at 200% zoom without horizontal scrolling.
• Arabic is served as genuine right-to-left, using logical CSS properties so layout mirrors rather than being visually patched.
• Form fields have persistent labels, and errors are announced rather than only coloured red.
• The cookie banner offers Accept and Reject with identical prominence and identical size, and can be dismissed only by an explicit choice.

3. Known limitations

• The audio guides do not yet have full text transcripts in every language we offer audio in. Where a transcript exists it is published beside the player; where it does not, the guide is text-only rather than silent audio.
• Some photographs carry descriptive alt text written from verified metadata only. Where we could not confirm what a photograph shows, the alt text describes what is visible instead of naming the building.
• Third-party payment fields are rendered by Stripe and PayPal inside their own frames. We have no control over their internal markup and rely on their own conformance.
• This site has not yet been audited by an independent accessibility specialist. That is scheduled before launch, and this statement will be updated with the findings and the date.

4. Telling us about a problem

If something on this site blocks you, email [email protected] with the page address and what happened. We aim to reply within 24 hours, 09:00–21:00 (GMT+1), 7 days a week.

If you cannot complete a booking because of an accessibility barrier, say so and we will complete it for you by email or WhatsApp at +212 607-223008, at the same price. You should not have to pay more, or pay a person, because a page failed you.

If you are not satisfied with our response, consumers in the EU may raise the matter with the national market surveillance or enforcement authority in their own country.